Rsv4 Privacy Policy — User Data Protection
This document explains how rsv4 collects, uses, stores, and protects your personal information. Please read it carefully to understand your privacy rights as a user of our platform.
Last updated: January 2026
1. Information We Collect
Rsv4 collects several categories of information from users during registration, platform use, and financial transactions. This information is necessary for the platform to operate securely and to deliver the best possible experience to every user.
Account Information: Full name, phone number, email address, date of birth, and password chosen at registration. For identity verification (KYC) purposes, we may request a copy of a valid government-issued ID such as a national identity card or passport.
Payment Information: Bank account details or digital wallet information used for deposits and withdrawals in MYR (RM). rsv4 does not store credit or debit card information directly — all payment processing is handled through secure third-party payment providers.
Device & Browser Information: IP address, device type, operating system, browser type, and screen resolution. This information is collected automatically for security, fraud detection, and mobile platform experience optimisation purposes.
Usage Data: In-platform activity records including games played, transactions made, login and logout times, and interactions with platform features. This data is used to improve service quality and detect any suspicious activity.
2. How We Use Your Information
All information collected by rsv4 is used exclusively for purposes related to platform operations and service delivery. rsv4 does not sell or rent users' personal information to any third party for marketing purposes.
- Account Management: To securely create, verify, and manage user accounts.
- Transaction Processing: To accurately and securely process deposits, withdrawals, and fund transfers in MYR.
- Platform Security: To detect and prevent fraud, unauthorised access, and any activity that violates the terms of use.
- Identity Verification: To meet KYC requirements and prevent use of the platform by ineligible individuals.
- Service Communications: To send notifications relating to your account, transactions, policy updates, and relevant promotional information.
- Platform Improvements: To analyse usage patterns and improve platform features based on real user needs.
3. Cookies & Tracking
Rsv4 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored in your web browser when you access our platform.
Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
Analytics Cookies: Used to understand how users interact with the platform — most visited pages, session duration, and navigation patterns. This information helps us improve platform design and performance.
Functional Cookies: Saving user preferences such as your chosen language and display settings to provide a more personalised experience.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality or your experience on the rsv4 platform.
4. Data Storage, Security & Third-Party Sharing
Rsv4 applies appropriate technical and organisational security measures to protect users' personal information against unauthorised access, disclosure, alteration, or destruction.
Data Encryption: All data transmitted between users' devices and rsv4 servers is protected with SSL encryption. User passwords are stored in hashed form and cannot be read back by any party.
Retention Period: Active account data is retained for as long as the account remains active. Following account closure, rsv4 retains transaction records and account information for as long as required to meet legal compliance and fraud prevention obligations.
Third-Party Sharing: rsv4 may share limited user information with third parties only in the following circumstances: payment service providers required to process transactions, technical service providers supporting platform operations, and relevant authorities when required by law. All third parties working with rsv4 are bound by confidentiality agreements and are not permitted to use user information for any other purpose.
5. User Rights & How to Contact Us
As an rsv4 platform user, you have certain rights regarding the personal information we hold about you.
- Right of Access: You have the right to request a copy of the personal information we hold about you. Such requests will be processed within a reasonable timeframe.
- Right to Rectification: If your personal information is inaccurate or outdated, you have the right to request a correction. You may also update certain information directly through your account settings.
- Right to Erasure: Under certain circumstances, you may request that your personal information be deleted. However, such requests may not be fully fulfilled where a legal obligation to retain the relevant records exists.
- Right to Object: You may object to the processing of your information for direct marketing purposes at any time.
Privacy Policy Changes: rsv4 reserves the right to update this privacy policy from time to time. Users will be notified of any material changes via in-platform notifications or email. The date of the most recent update will be shown at the top of this document.
To submit any enquiries, data access requests, or privacy-related complaints, please contact the rsv4 support team by email at: [email protected]
Still Have Questions About Your Privacy?
The rsv4 support team is ready to assist with any enquiries related to privacy, data security, or user rights. You may also refer to our FAQ section for further information.